Complaints Procedure
If you have a Complaint
We hope that you will never have cause to complain but if you do and you wish to register a complaint, please contact our network;
In writing:
Stonebridge Mortgage Solutions Ltd. Regency House Miles Gray Road Basildon Essex SS14 3FR
By telephone:
0345 646 5535
By email:
complaints@stonebridgegroup.co.uk
If you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service.
The Small Print
Our fees range from £199 to £499 depending on your individual circumstances and will never exceed 1% of the loan. We will also receive commission from the lender.
Your property may be repossessed if you do not keep up repayments on your mortgage.